Jenny was the ultimate professional all through our purchase process, but she also became a friend we could trust to give us a straight answer, to keep us on track, and to keep our spirits up when we got discouraged. She was unfailingly patient, prompt, and determined to find what we wanted and needed. She is so quiet and soft-spoken, but she was not afraid at all to be firm and honest with us. She works hard to know the market. We feel so lucky that she is the one who responded to our inquiry.